Patrol the community, answer questions, report complaints and follow up, help run errands, close windows when it rains, act as a gardener and shovel officer … What does a property manager need to do every day? What can be done to satisfy the owners?

It seems that it is not an easy task to achieve a service that exceeds expectations.

On March 20th, the China Finger Research Institute released the first White Paper on the Development of Property Housekeepers (hereinafter referred to as "White Paper"). This white paper takes Vanke Property Housekeepers as samples, conducts a research on property services, and tells how Vanke Property builds a deeper "spiritual link" with the owners, thus opening the "happiness door" of a beautiful community.

The brand-new transformation of 23 core contacts from "rigid" to "brand-new"

According to the white paper, in order to cover all the living needs of residents in the community, Vanke Property has launched butler service around 23 core contacts in six categories: mobile internet, place service, road to home, leisure stroll, facility landscape and home service, so that the service does not leave any dead ends or blind spots.

Happy Butler Service System of Vanke Property (Photo courtesy of Vanke Property)

For example, in order to ensure that quality supervision does not leave a blind spot, Vanke Property has established a four-guarantee (warranty, security, cleaning and greening) supervision system, which stipulates that the housekeeper should stand on the owner’s point of view when guiding the service quality work, and realize "100% reporting" to ensure rapid response to demands and the processing results meet the owner’s requirements.

Behind the rapid response under high standards, there is also a set of very strict "2341 principles".

That is, respond to the owner within 20 minutes; Solve common problems within 30 minutes and give the owner a reply; Problems that cannot be solved immediately should be solved by coordinating resources within 4 hours; Give a written solution to major problems within 1 working day.

At the same time, Vanke Property has also formed a standardized intelligent work order reporting system by opening up three online platforms: the customer side, the work side and the information management side.

As the core position of property service, the housekeeper will arrange the idle maintenance personnel to take the order at the first time after receiving the maintenance report, from solving the appeal to the later supervision, thus forming a closed loop.

It is worth mentioning that the housekeeper often plays a key role in the work of the four major lines of property. They can not only carry out their work in a planned and decisive way, but also make the messy and complicated work in order. This is inseparable from the talent selection mechanism established by Vanke Property.

It is understood that the White Paper pointed out that Vanke Property established the Butler Studio (formerly known as Butler College) in 2016, and established a step-by-step talent mechanism from selection, training to growth and promotion.

Refine service granularity and inject infinite vitality into the community

How to refine service granularity? Vanke Property has newly formulated internal systems such as "I do something for customers", "Customer Home Temperature Service Manual (1.0)" and "Operation Guide for Business Housekeeper". Through the analysis of the key moments of special people or customers in the space, a series of surprise service lists including empty nest elderly property service guide, vacant house service list, service interruption and extreme weather service list were released.

Nine Personality Traits of "Good Housekeeper" of Vanke Property (Photo courtesy of Vanke Property)

For example, for empty nesters, Vanke Property will record their basic information such as age, gender, and living status, as well as key information such as birthdays, hobbies, and emergency contact information of relatives and friends, and complete customer segmentation. In case of emergency, it can accurately identify the identity of the elderly. They will also teach the elderly one-on-one how to surf the Internet on their mobile phones and hold "sunset red" community activities to help them get out of the loneliness of empty nests.

In addition, Vanke Property also has special services such as escorting children from school and creating a sense of birthday ceremony for the owners, and set up a professional butler team to study a set of surprise service.

Two-way trip behind "something to help the housekeeper" and "little things"

In the white paper, Vanke Property put forward the service slogan of "Help the housekeeper if something happens", and asked the housekeeper to be a smart, eloquent, warm and friendly "Aqingsao", which really solved the life problems of the owners at any time.

In Chongqing Vanke Splendid Riverside, it was particularly vividly interpreted.

With a plant name, a small yellow shirt and a dedicated mobile phone, Vanke Jinxiu Riverside Butler Xu Tiantian (code name "Youdan") started a day’s housekeeping service.

Vanke Property Manager You Dan arranges express parcels for the owners (Photo courtesy of Vanke Property)

Ms. Zhou, the owner who lives in Hangzhou, will take a pair of children back to Chongqing Jinxiu Riverside for a while every holiday. At this time, the housekeeper "Youdan" became a tourist expert and made a detailed play strategy for Ms. Zhou’s family.

Butler should not only think what users think, but also have "advanced" thinking and service.

On November 8, 2023, also in Jinxiu Riverside, the housekeeper "Yuanbai" received a thank-you letter from the owner. Between the lines, it was full of true feelings.

It turned out that Mr. Huang, the owner, encountered difficulties in dealing with the protective film of cabinets. In the case that the owner offered to pay for the cleaning, the housekeeper "Yuan Bai" volunteered to take this job and used the off-duty time to help Mr. Huang tear off the protective film on the furniture for two consecutive days, which lasted for six hours.

After a long "standby" cleaner, the housekeeper "Yuan Bai" said: "The housekeeper just needs to put the owner’s demands first at all times, so that the service can be seen, known and felt. Doing things for the owners, big or small, is a challenging process, and it is a harvest to solve the small things of the owners as big things. "

Thank-you letter from the owner of Vanke Community to Yuanbai (Photo courtesy of Vanke Property)

In Chongqing, September-October is the rainy season. The housekeeper will pay attention to the weather at any time, and check with colleagues at the security port one by one whether the owner has closed the window. If not, contact the owner and close the window after obtaining the owner’s permission. And it is a small window, Vanke Jinxiu Riverside Butler "Bai Yu" harvested 16 pennants sent by the owner.

　　On August 23rd, local time, leaders of CSTO member states held a video conference to discuss the situation in Afghanistan.

　　At the meeting that day, the leaders of the member States of the Ji ‘an Organization believed that the current development of the situation in Afghanistan has threatened the security of the member States of the organization, and the Ji ‘an Organization should coordinate with the UN Security Council and the G-20 as soon as possible to deal with the situation. The foreign ministers and defense chiefs of member States will formulate joint measures to deal with threats in a timely manner.

　　After the meeting, the Secretary-General of the Ji ‘an Organization, Zas, told the Russian media that it is necessary for the Ji ‘an Organization to coordinate with other international organizations, mainly with the SCO, on the Afghan issue. Zas stressed that the potential civil war in Afghanistan has unpredictable consequences not only for the country’s security, but also for the security of the entire Central Asian region. At the same time, he accused the United States and NATO of withdrawing troops from Afghan territory unprepared, threatening international peace and stability.

　　Ji ‘an Organization was established in May 2002 and evolved from the CIS collective security treaty signed in 1992. At present, there are six member countries: Russia, Belarus, Kazakhstan, Tajikistan, Armenia and Kyrgyzstan. (General Desk reporter Gu Xin)

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CCTV News:Xu Zhenyu, a dreamer of intelligent agriculture, is a dreamer who dares to explore. In 28 years, he has grown from an ordinary student to a "new star" in the field of Internet of Things in China. As the leader of smart agriculture in China, Xu Zhenyu was cordially received and highly praised by Li Keqiang, Premier of the State Council of the People’s Republic of China and other party and state leaders. Xu Zhenyu hopes to bring China’s agriculture to a higher and faster development path through the agricultural Internet of Things and help China realize its dream of becoming a strong agricultural country.

Let traditional agriculture plug in the wings of science and technology

Born into an out-and-out peasant family, Xu Zhenyu has personally experienced the field work facing the loess and facing the sky, and has a deep understanding of the hardships of agricultural work of his parents. With a dream of "making farming easier", Xu Zhenyu resigned from the government when her career was smooth and smooth, and established the first high-tech enterprise specializing in agricultural Internet of Things technology in China.

　China is a big agricultural country, but it is not a strong agricultural country. With five thousand years of farming culture and weak industrial base, the development speed of agriculture in China lags far behind the development of modern industry and service industry. The agricultural Internet of Things is a new agricultural management technology, which applies science to agricultural production. It mainly uses communication technologies such as local network or Internet to connect sensors, controllers, machines, people and things in a new way, forming the connection between people and things, things and things, and realizing informationization, remote management and control and intelligence.

Without leaving home, you can master the temperature, humidity, carbon dioxide, light and other data in the vegetable greenhouse with a click of a mouse or a swipe of a smart phone, and you can also automatically water the vegetables and ventilate the greenhouse … … The intelligent agricultural technology of Xu Zhenyu’s team not only focuses on reducing the intensity of agricultural labor, but also knows what and how much crops are missing through sensors, making the delivery of agricultural inputs more accurate. "This kind of intelligent agricultural technology that you can eat as much as you want, neither hungry nor wasted, can save 30-40% of production materials, reduce costs and reduce environmental pollution." Xu Zhenyu’s team has also established a huge expert system to extract crop data through sensors all over the farmland. Once the disease is found, it will be consulted by agricultural experts remotely.

Building a "Smart Three-Agriculture Ecological Circle"

Because "Agricultural Internet of Things" is a new industry, in order to popularize the knowledge of agricultural Internet of Things and raise the awareness of all walks of life on the advanced technology of agricultural Internet of Things, Xu Zhenyu actively ran around, introduced agricultural technologies and development concepts from Israel, the European Union, the United States and other countries, and organized relevant government departments and industry units to promote and exchange knowledge for many times. On the basis of summarizing the operation experience of hundreds of agricultural Internet of Things application projects, Xu Zhenyu constructed a four-dimensional "smart agriculture" service model of "government affairs+agricultural affairs+business+think tank" and the whole industry chain. Now it covers nearly half of China, exploring a feasible way of "Agricultural Internet of Things".

"Now you must say what you say ‘ Internet plus & rsquo; Many industries are actively integrating with the Internet, but in my opinion, the Internet should not simply+agriculture, but ‘ Agriculture, countryside and farmers ’ The problem is organically combined. " Xu Zhenyu’s "smart agriculture, countryside and farmers ecological circle" turned smart agriculture into a brand-new model. They built an internet agricultural town in Hainan, organically combining agriculture, rural areas and farmers. Xu Zhenyu said, "We must ensure that the Internet is introduced into the village, so that rural e-commerce is not only about industrial products and daily necessities going to the countryside, but also about agricultural materials going to the countryside efficiently and agricultural products entering the city effectively, which is a good recommendation for rural leisure tours. At the same time, we also combine rural finance such as loans, insurance, investment and financing to effectively alleviate the problems of financing difficulties, expensive financing and slow lending in agriculture, which we call ‘ Internet+agriculture+tourism+finance ’ 。” Xu Zhenyu is full of confidence. "We are just exploring the organic unity of farmers’ knowledge, rural vitality and agricultural science and technology. This is our basic attempt."

"I will always be a farmer’s child."

"I insist on doing agriculture, because I am from the countryside and will always be a farmer’s child." At present, Xu Zhenyu has become one of the national and international smart agriculture standards setters. The establishment of the Key Laboratory of Agricultural Internet of Things Technology Integration and Application of the Ministry of Agriculture has created a precedent for the key laboratories of the Ministry of Agriculture to settle in private enterprises. Premier Li Keqiang came to Xu Zhenyu’s experimental base and gave affirmation and encouragement to their exploration in the field of smart agriculture.

Xu Zhenyu and his company have successively won the honors of "China Smart Agriculture Applied Technology Innovation Award", "Top Ten Brand Figures of Scientific and Technological Innovation" and "Outstanding Contribution Unit of Agricultural Informatization in 2011". In 2016, he was selected as "CCTV’s annual introduction of three rural figures".

Dreams are the flag of those who dare to build dreams. Xu Zhenyu led his team to help the development of agriculture in China with his own practical actions. Xu Zhenyu and his partners believe that one day, China’s 5,000-year-old agriculture will take on a new look, and the diet and quality of life of 1.3 billion Chinese will be completely changed. Every effort and effort they make will bring the dream of "rich peasants and powerful countries" closer to the goal.

Near Tomb-Sweeping Day, a video became popular on the Internet. In the video, when a college student paid a visit to Chairman Mao Memorial Hall in Beijing, he was trusted by a strange grandmother who failed to make an appointment and was entrusted to take her little grandson into the memorial hall to pay his respects.

The video lasted less than a minute, and many netizens said that "people who chase the light are trustworthy!" "It feels good to be trusted!" "People who can come here are people with faith!" ….. Recently, this college student was found. He is Yang Kaiyue, a 2020 undergraduate majoring in intelligence science and technology from Qingdao Software College of China Shiyou University (East China) and School of Computer Science and Technology.

When the reporter found Yang Kaiyue, he found books such as Selected Works of Mao Zedong and Das Kapital on his bookshelf. Yang Kaiyue said that just as Tomb-Sweeping Day is approaching, he should drink water and cherish the memory of the martyrs, so he posted a video of his visit to Beijing to pay tribute to Chairman Mao on his personal social media. According to his recollection, he made an appointment to visit Chairman Mao Memorial Hall on the Internet through the WeChat applet one week in advance. He said: "Maybe everyone wants to remember their ancestors, and I successfully made an appointment after grabbing a three-day ticket!" On the same day, in front of Chairman Mao’s Memorial Hall, Yang Kaiyue has been marching slowly in the winding team.

"Just near the entrance steps, a 60-year-old grandmother with a northeast accent came to me with her little grandson and said that she had failed to make an appointment. She asked if I could help her with her little grandson to visit Chairman Mao’s Memorial Hall?" Yang Kaiyue said that she was a little surprised at that time but felt very happy. What surprised her was that an old grandmother was willing to let her grandson follow strangers to pay respects. Happiness is being trusted by strangers, taking children into Chairman Mao Memorial Hall. Seeing the grandmother’s helpless eyes, Yang Kaiyue no longer hesitated and agreed. After leaving the contact information of the other party, he took the children into the viewing hall.

The ending is also very beautiful. The children cooperated very much and watched it carefully. Yang Kaiyue successfully completed the "task". On the way, he bought a bunch of chrysanthemums, presented flowers in front of the white marble statue of Chairman Mao with the children, and finally safely sent the children to the grandmother. The grandmother kept saying thank you in her mouth, and a happy smile appeared on her face.

"We are not surprised that Yang Kaiyue did this." Wang Fang, Yang Kaiyue’s counselor and teacher of Computer Science and Technology College of China Shiyou University (East China), thinks that he is a young student with solid professional foundation, excellent comprehensive quality, ideal and courage to take responsibility. It is understood that Yang Kaiyue is from Lanzhou, Gansu. His father, uncle and uncle have all been in the army and are deeply influenced by the red family style. Since childhood, they like to listen to the stories of Chairman Mao and the Red Army.

"Don’t forget to dig wells when you are eating water." Yang Kaiyue often remembers what his grandfather said. At school, he not only studied the scientific and cultural knowledge of his major seriously, but also worked hard for the glorious history of the party, which combined theory with practice well. During his college years, Yang Kaiyue also organized and participated in the social practice team of "Remembering the Long March", and followed the footsteps of the Red Army over mountains and mountains with his classmates to take the Long March again; After studying "An Introduction to Mao Zedong Thought and Socialism with Chinese characteristics’s Theoretical System" in class, I extracted "Selected Works of Mao Zedong" with my classmates and made a blackboard newspaper to share in class …

Yang Kaiyue said that after graduation, he will go to the famous German universities he applied for for further study. "The country is accelerating the cultivation and development of new quality productive forces. I want to go out and learn more science and technology, come back to serve the motherland and contribute to the development of the country." When talking about the motherland and his future, Yang Kaiyue is full of expectations.(China Education News-China Education News Network reporter Sun Jun correspondent An Yang Gao Wenxin)

　　　　　　　 CCTV News:A few days ago, in the list of new majors in colleges and universities announced by the Ministry of Education, 32 colleges and universities became the second batch of universities that successfully applied for the new undergraduate major of "Data Science and Big Data Technology". Big data standing on the "window" of the Internet has directly spurred the big data major in universities.

　　　　　　　 The first batch of three universities successfully applied for this major, namely Peking University, university of international business and economics and Central South University, which were approved by the Ministry of Education in February 2016.

　　　　　　　 What do you major in "Big Data"?

　　　　　　　 Three major technical directions in the field of big data:

　　　　　　　 Direction 1: Hadoop (a method of storing massive data and running distributed analysis applications on distributed server clusters) big data development direction.　

　　　　　　　 Direction 2: data mining, data analysis & machine learning direction　

　　　　　　　 Direction 3: Big Data Operation and Maintenance & Cloud Computing Direction

　　　　　　　 Those who are proficient in any direction will have unlimited "money".

　　　　　　　 Among the three directions, big data development is the foundation.Taking hadoop development engineers as an example, the monthly salary of Hadoop entry has reached more than 8K, the monthly salary of working for one year can reach more than 1.2W, and the annual salary of Hadoop talents with 2-3 years of working experience can reach 300,000 — 500 thousandGenerally, companies that need big data processing are basically big companies, so learning big data is also a shortcut to big companies!

　　　　　　　 Policies were introduced in various places to support the development of big data industry.

　　　　　　　 Fujian:

　　　　　　　 A few days ago, the Xiamen Municipal Government issued the "Implementation Plan for Promoting Big Data Development in Xiamen". Xiamen will take the open development of government big data as the guide to promote the deep integration of big data technology and social and economic applications.

　　　　　　　 Shanxi:

　　　　　　　 On March 16th, 2017, Shanxi announced the Development Plan of Big Data in Shanxi Province (2017-2020), Several Policies for Promoting the Development and Application of Big Data in Shanxi Province and the Action Plan for Promoting the Development and Application of Big Data in Shanxi Province in 2017. By 2020, the output value of big data related industries in Shanxi will reach more than 100 billion yuan.

　　　　　　　 Guizhou:

　　　　　　　 On March 16th, 2017, Guiyang issued the draft of "Three-year Action Plan for the Application of Big Data Tourism in Guiyang", proposing that by 2019, the city will build 3 to 5 smart tourism demonstration enterprises, introduce and cultivate 5 to 10 big data tourism enterprises, and the output value of tourism big data related industries will reach 20 billion yuan, and the tourism format will gradually transform into comprehensive and integrated.

　　　　　　　 Guangxi:

　　　　　　　 A few days ago, Guangxi issued the Notice on Organizing the Application for the Pilot Demonstration Project of Industrial Cloud and Industrial Big Data in 2017. The province will actively promote the pilot demonstration application of industrial cloud and industrial big data, and encourage leading enterprises in the industry to establish a pilot demonstration platform for industrial cloud and industrial big data.

　　　　　　　 The talent gap of big data reached 1.5 million.

　　　　　　　 Major universities have started the cultivation of big data talents in full swing, which is due to a large number of related talent gaps born in the era of big data.

　　　　　　　 According to a detailed analysis report issued by McKinsey, the world’s top management consulting firm,It is estimated that by 2018, the job demand of big data or data workers will surge, with the gap between 140,000 and 190,000 for big data scientists and 1,500,000 for analysts and managers who know how to use big data to make decisions!

　　　　　　　 The second batch of "Data Science and Big Data Technology Specialty" approved list

　　　　　　　 The first batch of "Data Science and Big Data Technology Specialty" approved list

　　According to the website of the Ministry of Education, this year, the Ministry of Education will make it a top priority to consolidate the governance achievements of off-campus training institutions and control invisible variation. To this end, we attach great importance to the handling of direct complaints and reports from people all over the country to the Ministry of Education, and transfer the clues of various batches of off-campus training problems transferred from the "China Education Supervision" WeChat WeChat official account reporting platform to local authorities for verification and handling. Through this work, we will strengthen local work guidance and urge all localities to pay attention to and improve the governance of off-campus training.

　　At present, the verification and handling of two batches of 1688 off-campus training complaints and reporting clues are generally stable and orderly. Of the 1688 problem clues, 1529 have been verified, with a completion rate of 91%. Complaints and reports mainly focus on such aspects as "difficulty in refunding fees", "occupation of holidays to organize discipline training", "invisible variation training" and "lack of qualifications".

　　The Ministry of Education sent a special person to carefully screen the clues of each complaint and report, and after initially eliminating the unclear clues, they were transferred to all localities for verification and disposal through the national comprehensive platform for off-campus education and training supervision and service. Local education departments check and deal with the clues of relevant issues item by item, and communicate with the complainants for feedback; After the verification results are reviewed by the higher education administrative department, they are reported to the Ministry of Education for review to ensure that "everything is settled and there is an echo".

　　Various measures have been taken in all localities to solve the problem of "difficulty in refunding fees" in various ways, such as refund of fees, legal channels, replacement of services and extension of service hours, and other problems such as "invisible variation training", "organizing discipline training during holidays" and "not qualified" have been investigated and dealt with according to laws and regulations; For training institutions with serious problems, 6 have been shut down, 52 have been rectified within a time limit, 3 have been fined, 4 have been given warnings, and 3 have been notified of problems.

　　In the next step, the Ministry of Education will incorporate the problem clues that have not been verified in various places into the "double reduction" work report of the State Council Education Supervision Office, and instruct the unfinished provinces to complete the verification of relevant problem clues as soon as possible. Interviewing provinces with more complaints and reports requires all localities to strengthen daily supervision of off-campus training institutions with more complaints, speed up disposal and promote dynamic clearing. Guide all localities to establish "two lists" (a list of counties and districts with more problems and a list of institutions with more problems), focus on outstanding problems such as "difficulty in refunding fees" with more complaints and reports, and organizing discipline training during holidays, strengthen targeted governance and resolve, and "pull nails" one county and one institution until the problem is completely solved.

According to the official news of Aouita Science and Technology, in December, 2023, Aouita delivered 6,106 sets, setting a new record for delivery and making outstanding achievements. Among them, Aouita 12, which has just been delivered nationwide, has made outstanding contributions, delivering 2,004 units in just 20 days, ranking among the top 300,000 pure electric cars. It can be said that Aouita 12, with its efficient delivery posture, enables the majority of car owners to accelerate their appreciation of its "wisdom and beauty" charm.

It is reported that in the first month of listing on November 10, 2023, Aouita 12 exceeded 20,000 units in its large order, which won the unanimous favor of many car owners. Counting the charm of this future smart luxury car, which is born out of CHN, the industry-leading smart electric vehicle technology platform, its three characteristics of "top intelligence, top design and top luxury space" are really eye-catching, and it can be called the masterpiece of Changan Automobile, Huawei and Contemporary Amperex Technology Co., Limited to redefine the new luxury standards in the era of smart cars. In addition, the price ranges of the three models of Aouita 12 are 300,800-400,800 yuan respectively, which, combined with its overall configuration, can be said to have obvious advantages in cost performance.

Thanks to Huawei’s advanced intelligent driving system, HUAWEI ADS 2.0, Aouita 12 shows the leading intelligent driving strength in the industry. In addition, all its models come standard with 3 lidar, which can provide a horizontal visual field of more than 300, strong lateral 3D spatial perception and high resolution and high confidence detection capability. Thanks to these software and hardware configurations, Aouita 12 can easily meet the demand of intelligent driving in various road conditions without relying on high-precision maps, helping users to travel with peace of mind.

It is worth emphasizing that Aouita 12′ s intelligent driving ability is not only ahead at present, but also can bring first-class intelligent experience to users through OTA upgrade of software system in the next 3-5 years. Judging from the statistics of intelligent driving published by Aouita, at present, the intelligent driving function of Aouita has been fully trusted by users and used at high frequency. The cumulative mileage of intelligent driving is 35 million kilometers, accounting for 23% of the total mileage, ranking first in the industry; Intelligent parking assistance has been called for 3.7 million times, helping many users solve parking troubles.

Coupled with the latest good news from Aouita Science and Technology, it has become one of the first enterprises to be granted a conditional autopilot (L3 level) test license for high-speed highways. L3 automatic driving is the watershed between "assisted driving" and "automatic driving", which means that the driver can "get rid of his hands", "off his feet" and "off his eyes" under certain conditions, and the vehicle can also accelerate, turn and brake completely automatically under certain conditions. This means that users of Aouita 12 can look forward to one more day, and they can experience the pleasure of autonomous driving with Aouita 12.

Nowadays, the national delivery process of Aouita 12 is ongoing, which constantly meets the expectations of more users to pick up their cars and makes them feel the pleasure of smart travel. In addition, Aouita is steadily advancing the strategy of "going out to sea", so that Aouita 12 can continue to release its charm of "wisdom and beauty" on the world stage.