Chengdu Qingyang： Enter a door, find a window, and get the social security business at one time!

Recently, citizens who go to the Qingyang District Government Affairs Service Center in Chengdu can clearly feel that the social security business is getting smoother and more efficient.

Behind this change, it benefits from the "big upgrade" of social security business by Qingyang Social Security Center-before the end of August, more than 50 social security businesses (except for the application for work-related injury insurance benefits) in Qingyang District will be integrated and packaged, and a new and more intimate "comprehensive teller system" will be implemented. That is to say, no matter whether an enterprise applies for insurance, gets a social security card, or transfers the social security relationship to an individual, or calculates the pension … In the future, there is no need to queue up in multiple windows to get the number, so as to truly realize "entering a door, finding a window, and doing everything at once".

Li Lei, who is in charge of personnel work in Qingyang headquarters economic base, has taken the lead in tasting the "sweetness" of this reform. When he retired for employees in the first half of the year, because employees had doubts about the social security interruption payment, they had to go to the insurance payment window to check in line, and then go to the "pension treatment approval" window to queue up for pension calculation. In time for the peak business at the end of the month, the only three "pension treatment approval" windows were crowded with people, and Li Lei waited all morning to finish.

This week, when Li Lei came to retire for other employees again, he was guided to the "comprehensive window" as soon as he entered the hall. The window staff took his materials and checked the information and said, "Hello! I can explain and handle the insured payment, whether the interrupted payment can be repaid, the transfer of foreign payment, and the calculation of pension. Please give me these materials, just wait a moment and please sign them. "

In less than 20 minutes, the employee retirement procedures were all completed. "This efficiency is too high! I used to run a few windows separately, and now 9 windows are open to business, and my time for drinking a cup of tea is all done! " Li Lei sincerely praised it.

The convenience brought by the reform not only makes the enterprises worry, but also makes the people do things more warmly. Every morning from 9: 00 to 11: 00 is the peak of the hall, and people often ask questions with materials: "How to fill in this form?" "What about mobile phone authentication?" Nowadays, the social security service hall has also specially added a "assistant Commissioner" to provide a "handheld assistant" for social security business through the "Sichuan People’s Social Communication" APP; At the same time, a "green channel" is set up to give priority to "packaging services" such as consultation and number transfer for the elderly and special groups, so as to realize the coordination of the whole process of "consultation-guidance-handling" and significantly improve the efficiency of the hall.

What is more worth looking forward to is that Qingyang District Social Security Center is in full swing to prepare for the "Smart Social Security Consulting Service Platform". After the platform is launched, citizens can use DeepSeek, large model speech recognition, NLP semantic understanding and other technologies to accurately answer questions, and provide people with a 24-hour online "social security butler", whether they want to inquire about "when the pension will be paid".

"The social security business involves thousands of households. We will continue to promote reforms based on the needs of the masses, promote the transformation of social security services from’ fragmentation’ to’ integration’, and truly realize’ entering a door, going to a window and doing everything’." According to the relevant person in charge of Qingyang District Social Security Center, people can directly call the social security consultation telephone number 028-86938663 for consultation if they have relevant social security business consultation needs. (Zheng Dongliang)